Contact

Talk to a human, not a queue.

Support runs on Telegram around the clock. For anything that needs a paper trail, email works too. We do not ask for passwords or wallet seed phrases, ever.

Telegram support

Fastest option for account, order, and provisioning questions. Available 24/7.

@SecretProxySupport

Email

For records, invoices, and longer messages. Include your order ID if relevant.

support@secretproxy.net

Documentation

Connection strings, authentication, the pricing API, and troubleshooting.

Read the docs

System status

Check pool availability and latency before opening a ticket.

View status

What to include in a support message

Order ID — the short reference on the order status page.
What you tried — the exact host, port, and client you used.
The error — copy the full message or a screenshot. Redact your password.
Timing — when it started and whether it is consistent.

Open Telegram

Security and abuse

Report credential leaks, suspected abuse, or a security issue directly on Telegram and mark the message SECURITY. We triage those first.

SecretProxy will never ask for your password, email password, or crypto wallet seed phrase. Treat any such request as fraud.

Read the acceptable use policy